To narrow your search, please select from the following:

Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.

You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.

The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

Switch to Table View
ASF case reference:
ASF 065/2022
Sector:
Investments
Language:
English
Financial Services Provider:
Momentum Pensions Malta Limited
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Outcome:
Not Upheld
Date of Arbiter's Decision:
10/01/2023
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 110/2021
Sector:
Investments
Language:
English
Financial Services Provider:
Dominion Fiduciary Services (Malta) Limited
Category Issue:
Administration/Management/Custody
Product/Service:
Portfolio Management
Outcome:
Not Upheld
Date of Arbiter's Decision:
10/01/2023
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 081/2022
Sector:
Insurance
Language:
English
Financial Services Provider:
Riverstone Insurance (Malta) Limited (formerly Argo Global SE)
Category Issue:
Rejection of claim
Product/Service:
Other business lines
Outcome:
Not Upheld
Date of Arbiter's Decision:
10/01/2023
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 159/2021
Sector:
Investments
Language:
Maltese
Financial Services Provider:
GlobalCapital Financial Management Limited
Category Issue:
General admin/customer service
Product/Service:
Miscellaneous (securities and funds)
Outcome:
Not Upheld
Date of Arbiter's Decision:
19/12/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 136/2021
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Mapfre MSV Life P.l.c.
Category Issue:
Value at maturity
Product/Service:
Life-related
Outcome:
Partially Upheld by Arbiter
Date of Arbiter's Decision:
19/12/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 109/2022
Sector:
Banking / Financial Institutions
Language:
Maltese
Financial Services Provider:
APS Bank p.l.c
Category Issue:
Suspected irregular activity
Product/Service:
Transfers
Outcome:
Not Upheld
Date of Arbiter's Decision:
07/12/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 134/2021
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Mapfre MSV Life P.l.c.
Category Issue:
Value at maturity
Product/Service:
Life-related
Outcome:
Partially Upheld by Arbiter
Date of Arbiter's Decision:
07/12/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 109/2021
Sector:
Investments
Language:
Maltese
Financial Services Provider:
Calamatta Cuschieri Investment Services Limited
Category Issue:
Misselling / Suitability
Product/Service:
Miscellaneous (securities and funds)
Outcome:
Not Upheld
Date of Arbiter's Decision:
05/12/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 131/2021
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Mapfre MSV Life P.l.c.
Category Issue:
Value at maturity
Product/Service:
Life-related
Outcome:
Partially Upheld by Arbiter
Date of Arbiter's Decision:
05/12/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 099/2021
Sector:
Investments
Language:
English
Financial Services Provider:
STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited)
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Outcome:
Partially Upheld by Arbiter
Date of Arbiter's Decision:
05/12/2022
Appeal Court reference:
163/2022
In progress
ASF case reference:
ASF 158/2021
Sector:
Investments
Language:
English
Financial Services Provider:
Foris Dax MT Limited (formerly MCO Malta Dax Limited )
Category Issue:
Administration/Management/Custody
Product/Service:
Crypto / Virtual Financial Assets
Outcome:
Not Upheld
Date of Arbiter's Decision:
05/12/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 091/2021
Sector:
Investments
Language:
English
Financial Services Provider:
Dominion Fiduciary Services (Malta) Limited
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Outcome:
Not Upheld
Date of Arbiter's Decision:
14/11/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 164/2021
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Mapfre Middlesea plc
Category Issue:
Value at maturity
Product/Service:
Life-related
Outcome:
Partially Upheld by Arbiter
Date of Arbiter's Decision:
14/11/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 034/2021
Sector:
Investments
Language:
English
Financial Services Provider:
ITC International Pensions Limited
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Outcome:
Not Upheld
Date of Arbiter's Decision:
14/11/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 117/2021
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Papaya Ltd
Category Issue:
Unauthorised use
Product/Service:
Cards
Outcome:
Not Upheld
Date of Arbiter's Decision:
14/11/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 145/2021
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Mapfre MSV Life P.l.c.
Category Issue:
Value at maturity
Product/Service:
Life-related
Outcome:
Upheld by Arbiter
Date of Arbiter's Decision:
14/11/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 125/2021
Sector:
Banking / Financial Institutions
Language:
Maltese
Financial Services Provider:
BNF Bank plc
Category Issue:
General admin/customer service
Product/Service:
Other loans and advances
Outcome:
Not Upheld
Date of Arbiter's Decision:
28/09/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 150/2021
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Mapfre MSV Life P.l.c.
Category Issue:
Value at maturity
Product/Service:
Life-related
Outcome:
Partially Upheld by Arbiter
Date of Arbiter's Decision:
28/09/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 138/2021
Sector:
Investments
Language:
English
Financial Services Provider:
Foris Dax MT Limited (formerly MCO Malta Dax Limited )
Category Issue:
Administration/Management/Custody
Product/Service:
Crypto / Virtual Financial Assets
Outcome:
Not Upheld
Date of Arbiter's Decision:
28/09/2022
Appeal Court reference:
Not Appealed
ASF case reference:
ASF 024/2021
Sector:
Investments
Language:
English
Financial Services Provider:
STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited)
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Outcome:
Partially Upheld by Arbiter
Date of Arbiter's Decision:
28/09/2022
Appeal Court reference:
138/2022, 140/2022
In progress