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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.

You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.

The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 033/2017 All Invest Company Limited Upheld by Arbiter 20/11/2018 Not Appealed
ASF 020/2017 All Invest Company Limited Upheld by Arbiter 05/11/2018 Not Appealed
ASF 021/2017 All Invest Company Limited Upheld by Arbiter 05/11/2018 Not Appealed
ASF 018/2017 All Invest Company Limited Upheld by Arbiter 05/11/2018 Not Appealed
ASF 171/2017 Bank of Valletta plc Not Upheld 05/11/2018 Not Appealed
ASF 025/2017 All Invest Company Limited Upheld by Arbiter 05/11/2018 Not Appealed
ASF 064/2017 All Invest Company Limited Upheld by Arbiter 22/10/2018 Not Appealed
ASF 084/2017 All Invest Company Limited Upheld by Arbiter 22/10/2018 Not Appealed
ASF 065/2017 All Invest Company Limited Upheld by Arbiter 22/10/2018 Not Appealed
ASF 076/2017 Bank of Valletta plc Not Upheld 22/10/2018 Not Appealed
ASF 063/2017 All Invest Company Limited Upheld by Arbiter 22/10/2018 Not Appealed
ASF 066/2017 All Invest Company Limited Upheld by Arbiter 22/10/2018 Not Appealed
ASF 369/2016 GlobalCapital Financial Management Limited Upheld by Arbiter 18/09/2018 154/2018
ASF 475/2016 Crystal Finance Investments Limited Upheld by Arbiter 18/09/2018 153/2018
ASF 473/2016 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed
ASF 445/2016 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed
ASF 480/2016 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed
ASF 001/2017 Mapfre Middlesea plc Upheld by Arbiter 18/09/2018 Not Appealed
ASF 076/2018 Bank of Valletta plc Does not fall under OAFS competence 18/09/2018 Not Appealed
ASF 098/2017 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed