Arbiter's Decisions
You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.
You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.
The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).
The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.
Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.
As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.
Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.
ASF case reference | Financial Service Provider | Outcome | Date of Arbiter's Decision | Appeal Court reference |
---|---|---|---|---|
ASF 150/2021 | Mapfre MSV Life plc | Partially Upheld by Arbiter | 28/09/2022 | Not Appealed |
ASF 138/2021 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 28/09/2022 | Not Appealed |
ASF 024/2021 | STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) | Partially Upheld by Arbiter | 28/09/2022 | 138/2022, 140/2022 |
ASF 018/2022 | Bonnici Insurance Agency Limited, Mapfre Middlesea plc |
Upheld by Arbiter | 28/09/2022 | Not Appealed |
ASF 127/2021 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 18/08/2022 | Not Appealed |
ASF 145/2020 | Mapfre MSV Life plc | Partially Upheld by Arbiter | 27/07/2022 | Not Appealed |
ASF 075/2021 | MIB Insurance Agency Limited | Upheld by Arbiter | 27/07/2022 | Not Appealed |
ASF 018/2021 | HSBC Life Assurance (Malta) Limited | Not Upheld | 27/07/2022 | Not Appealed |
ASF 119/2021 | Truevo Payments Ltd | Not Upheld | 27/07/2022 | Not Appealed |
ASF 078/2021 | Truevo Payments Ltd | Not Upheld | 27/07/2022 | Not Appealed |
ASF 089/2021 | BNF Bank plc | Not Upheld | 27/07/2022 | Not Appealed |
ASF 050/2021 | STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) | Partially Upheld by Arbiter | 27/07/2022 | Not Appealed |
ASF 095/2021 | Trust Payments (Malta) Limited | Not Upheld | 27/07/2022 | Not Appealed |
ASF 143/2020 | Em@ney plc | Not Upheld | 14/06/2022 | Not Appealed |
ASF 090/2021 | Truevo Payments Ltd | Not Upheld | 14/06/2022 | Not Appealed |
ASF 026/2021 | Sovereign Pension Services Limited | Partially Upheld by Arbiter | 14/06/2022 | Not Appealed |
ASF 058/2021 | Mapfre MSV Life plc | Partially Upheld by Arbiter | 14/06/2022 | Not Appealed |
ASF 010/2021 | Trust Payments (Malta) Limited | Not Upheld | 14/06/2022 | Not Appealed |
ASF 092/2021 | Satabank p.l.c. | Not Upheld | 14/06/2022 | Not Appealed |
ASF 030/2021 | Calamatta Cuschieri Investment Management Limited | Not Upheld | 14/06/2022 | Not Appealed |